Daniel

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Activity overview

Latest activity by Daniel
  • Daniel created an article,

    Why does my order not come with free shipping?

    Make sure that your order is eligible, i.e. your delivery country is UK or EU, and that you your order value is over the minimum spend limit.   NB: Free shipping is on THTC Hemp products only and d...

  • Daniel created an article,

    When will I receive my refund/exchange?

    Once our team have accepted your return/exchange request and we have received your return/exchange item at our warehouse, we will immediately start the process of refunding to your original payment...

  • Daniel created an article,

    Have you received my return?

    We will notify you by email when we have received your returned item. We will then immediately start the process of refunding to your original payment method or processing your exchange item.

  • Daniel created an article,

    Can I combine orders to save on postage?

    No, once an order has been placed it’s given its own unique order number. Merging orders together would cause confusion to our factory processes and ultimately cause a delay in completing your orde...

  • Daniel created an article,

    How fast are orders shipped?

    We aim to dispatch all orders within 2 working days of the order being placed. During busy seasonal periods, there may a slight delay in dispatch. All customers will be notified when their order is...

  • Daniel created an article,

    Why has my payment declined?

    First of all, you should double-check the information you’ve added is correct. The most common reason for a declined payment is entering details incorrectly. If you know that your payment method is...

  • Daniel created an article,

    How can I view the store in my currency?

    Customers can view products in GBP, USD and EURO. Our website should automatically set your currency depending on your location.

  • Daniel created an article,

    I forgot to use my coupon code - can you apply it to my order?

    Unfortunately, once an order has been placed we’re unable to apply a coupon or discount to the order total.

  • Daniel created an article,

    How do I apply a coupon?

    When you have finished placing your items into the cart there is a box to apply your coupon code during the checkout process. Simply enter the code and hit enter to apply the coupon to the order to...

  • Daniel created an article,

    Can I combine multiple coupon codes together in one order?

    Unfortunately, you cannot combine coupon codes on orders at this time. You can only enter one coupon code in the box and apply this to your order total. The coupon box can be found above the paymen...